Thursday, September 10, 2020

A Promise Kept - Fox Rent A Car

Giving Credit When it is Due

Road Warriors are fiercely loyal to travel companies. Treat us well and we return over and over. We track of our points and fantasize about where our points will take us. We hit lifetime milestones one by one: million miler, two million miler, lifetime titanium elite, lifetime platinum, lifetime diamond.

The road to forgiveness for companies that burn road warriors will be bumpy.  

One sector where my loyalty waned is rental cars. As familiar companies were devoured by bigger companies they all sort of lost their soul. And, after repeated disastrous customer service experiences (i.e. agonizingly hours long checkout lines in DC, Denver and Chicago etc.) I rigorously avoided two discounters: Fox and Advantage.
 
I quickly say adios to any car rental company that subjects me to a long line to reach a customer service rep intent selling me stuff I don't want. I opt for companies that get me in a car and on the road fast. SilverCar by Audi is the best at that hands down. 

A few years back I realized it was even faster to bag rental car lines altogether and use ride shares. And my use of rental cars plummeted.

But a recent trip to San Diego required me to rent a car. The trip was for marketing so I was trying to keep costs low. I had some time on my hands and Fox offered a blindingly low price. Against my better judgement I decided to give the deep discounter another try.

I arrived expecting the worst. But, the Fox check-out time was perfectly decent. The car was clean and the check-in at return in was fast and efficient. 

I figured it might be a fluke, but vowed to try them again.

So last week I reserved a car from Fox at SeaTac. But, when I arrived the Fox counter was closed. OK I thought "here we go again". A note informed customers that staff tested positive for Covid. There were instructions to rent a competitors car and submit an "Off Sell" form to claim the difference in price.

My Fox rate was only $19.95 / day for a small SUV, so no one was willing to come close to matching it. But, after some horse trading, I got a car at Dollar for a bit more than twice the Fox price. 

When I returned home I filed Fox's paperwork but my cynical side was screaming "you'll never see that refund".

Two days later a confirming e-mail notified me my claim was received and being processed. 10 days after that I received a check for the full amount.

Bravo Fox! 

Sometimes a company deserves a second chance. So, Fox if you can keep lines reasonable (better yet, institute a touch-free express check-out), keep your staff healthy and keep prices competitive, you will see more of this road warrior.

 

Roadboy's Travels © 2020  

Saturday, September 5, 2020

Roadboy's Long Summer Weekend in Seattle


The Emerald City - Post Riot + Pandemic

"You're life will always include Seattle" 

anonymous psychic - 1981

 

In 1962 my father decided we needed to make a family visit to the Century 21 Worlds Fair in Seattle. At the time I was 6 years old. I made the whole trip looking backward from the "way way back" seat of a red '58 Plymouth Suburban station wagon festooned with epic tail fins. Although pretty, the Plymouth was a complete piece of crap (we were fortunate in making it up and back without any severe mechanical breakdown.)  

1957 Plymouth Suburban Station Wagon by Hartog, via Flickr | Station wagon  cars, Wagon cars, Station wagon

 

 

 A '58 Plymouth Suburban

Our time at the fair and the city of Seattle made a hell of an impression on me. Here was a city that built airplanes, America's first urban monorail, a Space Needle all surrounded by stunning views in any direction. 

 

The Century 21 World's Exposition

After the fair I vowed to return to live in Seattle and become an architect.  

Over the next two decades I accomplished both. After graduating from the University of Idaho I rented my first apartment (a funky attic loft in a 1920's era house - now lost to condos) on the South Slope of Queen Anne Hill (before Queen Anne became too expensive for mere mortals).

In Seattle I met new friends. I fell in love. I began a professional career. I hiked in the Cascades and chased rabbits on Orcas Island. And, on May 18, 1980 I got buried in ash from Mt. St. Helen's.

But soon I was enticed to begin a new chapter in my life in Alaska. But that's another story. 

The anxiety associated with the decision to leave Seattle actually resulted in me developing an ulcer. And finalizing my decision was, in part, the result of a chance encounter with a psychic who literally knocked on my door doing product research.

After our session (determining my pill size preferences for a famous cold remedy), she quietly said that I seemed troubled. Hearing her say that left me pretty gobsmacked and I admitted I was. I explained I was trying to decide if I wanted accept a job in Alaska when I really was not sure I wanted to leave Seattle. 

She closed her eyes and when she eventually spoke she told me that I would miss out on some of the best parts of my life if I stayed in Seattle. She went on to assure me that Seattle "would always remain a part of my life". And she was so right. Despite leaving I have returned to work on projects continuously nearly every year for three decades planning dozens of new civic buildings all over the Puget Sound.

 

But this trip was simply for fun. 

 

And, I was lucky enough to be traveling with a friend that had never visited Seattle before. I love showing off favorite places to people that have never been there. Yet, visiting Seattle in its post riot and injured state, left me with some heartache. 

We tried to look past that. We visited my favorite quirky places and took in its crystalline blue skies, endless views, wonderful food and mild temperatures.

Here's Roadboy's long post riot, pandemic weekend in the Emerald City.

 

Day One (Thursday): Normally I travel from the airport to downtown via light rail. The rail line runs from the Airport to downtown via the Rainier Valley and the International District. It now continues on to the University (or as locals call it "The U"). Seattle light rail tickets allow transfers to its city buses and electric trolleys, so it is easy to get almost anywhere.

This trip, with a global pandemic raging, I instead opted for a rental car and our first stop was SeaTac's newish consolidated car rental facility. There we found our car rental company closed (staff tested positive for Covid).

So we punted to a different car rental company and made our way to check in to our AirBNB. "Ole Dan's" AirBNB was on a quiet, woodsy street on the Northwest slope of Queen Anne Hill. It was part of a comfy family home and came complete with urban chickens in the yard and a shady street with free parking.    

We dropped bags and my nature loving traveling companion and I set out for a scenic drive to the North tip of Whidbey Island and Deception Pass. Here, we crossed over the pair of Depression era bridges that link the Island to the mainland. And, from the middle of the bridge, we could watch seals below in the narrow pass intercepting dinner.

   Glorious Depression Era Steel Below the Span at Deception Pass 

After the drive it was off to see the Fremont Troll, drink some local beer and eat some hearty pub food.  

 

Day Two (Friday): The weather forecast included a little rain, so we opted for a trip to a favorite Gallery (Stonington in Pioneer Square), the Pike Place Market and dinner on Lake Union. 

The Market was pretty nice to visit without the usual summer mobs. Sadly, there were no Flying Fish, but there were halibut cheeks (Yum!) for sale.

Friday at the Market

While at Pike Place we ate some amazing crumpets, perused some of the specialty shops (I even found some replacement Fiestaware® I needed), watched the big cheese making machines in action and bought some sour cherry preserves from Chukar Cherries. 

We also descended below the market to Post Alley and the infamous "wall of gum". The gum wall fills a little  tunnel with a peppermint smelling oddity that is unique to Seattle. 

The Post Alley Gum Walls

Perhaps Seattle's quirkiest (and likely germiest) attraction, the Post Alley gum wall began when patrons to the Market Theater started depositing gum with coins pressed in for good luck on the alley walls. It collected until 2015 when it had to be removed for some sort of repairs. The harvest netted over 2,000 lbs of gum. Today, there is another 5 years of accumulated gum. 
 
Best not to ask "Why?" 
 
Some things simply defy answers.

Ms. C. at the Wall-O-Gum
 
 

 Pandemic Statement
 
The alley is also a great place for street art as well with this paste up pretty much summing up my feelings about 2020.

Deal With This

From the Market we made a stop back to our apartment and then set off to meet friends for alder smoked salmon on Lake Union at Ivar Haglund's venerable Salmon House. This trip seating inside was limited to immediate family members, so we sat on Ivar's dock and watched the aquatic parade moving between Lake Union and Portage Bay. Although its location and views can't be beat The Salmon House seems to have lots its soul a bit over the years. It's focus now includes ribs (?) and now just feels off. Nothing lasts forever I guess.

I did confirm that the neighbor's vintage travel trailer bird houses (which I love) still fly high at the office next door.

Trailers for Migratory Avian Tenants
 
 
Day Three (Saturday): Today seemed like a perfect day to venture up to Capital Hill to visit Elliott Bay Books. When I lived in Seattle Capital Hill was the epicenter of Seattle's gay life. It had lots of nightclubs, a high crime rate and a QFC supermarket that was arguably the "crusiest" grocery store on planet earth "Leathermen on Aisle 3".

In the years since, Capital Hill has gentrified. It has a much more diverse population and has experienced a big drop in crime. However, when tension boiled over recently, Capital Hill turned out to be the place where the rage erupted. 

The result is lots of plywood on businesses and the once lovingly restored Cal Anderson Park is a heartbreaking wreck of graffiti, broken lights, homeless encampments and piles of trash.

But like everything in Seattle, I'm confident Capital Hill will reinvent itself once again and come back better than before.

A Capital Hill Merchant Weighs In

Before leaving Capital Hill we veered off course a little to see the Jimi Hendrix Statue on Broadway across from Seattle Central College (his alma mater). 

The Electric Lady Studio Guitar

(Commonly known as the Jimi Hendrix Sculpture at Seattle Central College)

Saturday's weather was glorious so it seemed like a perfect day for a ferry boat to Bainbridge Island. What I did not realize was that Covid has reduced the ferry schedule dramatically. So we had a bit of a wait before our passage. Once on Bainbridge we visited a favorite restaurant where we could get a beer and (for me) a dungeness crab louie.
 
Such a Simple Perfect Meal

After dinner we made our way back to the ferry along with a bunch of cycling daytrippers. As the sun was starting to drop into the western sky we returned to Seattle. 

Less Cars, More Bikes!
 
I contend there is no better view of the Seattle skyline than what is experienced from the deck of a Washington State Ferry. Tonight was no exception.  
 

 Returning to The Emerald City
 
Tonight there was time to relax, chat and get packed for the return to the airport on Sunday morning. I can't imagine a better way to emerge from months of Covid seclusion. The return home delivered me (in my N95 mask) feeling recharged and happy.  

My psychic was right again. I'll always return to Seattle.

In fact, it will always be a part of me.

 

Roadboy's Travels © 2020