A Steller Hotel Manager
Yesterday while we awaited a bus in the lobby of the Hilton Garden Inn Venice / Mestre I overheard the hotel manager quietly and assuredly come to the aid of a nearby guest that became very ill. My bet was a case of pulmonary thrombosis from the long plane ride.
But I'm no doc.
Anyway the hotel manager called the ambulance, orchestrated the family, and then went along with the family to the hospital to offer translation. She said this wasn't the first time she had done this and, assured them that, of course, she expected nothing in return for helping.
The husband confided he had left their insurance cards back home.
She noted that Italy's healthcare system covers a tourist completely and fully the first day, no questions asked, no costs incurred. Keep the credit cards in your pocket.
Hmm, just wondering how it would go if the same thing had happened to an Italian visitor in Phoenix?
Anyway, to all of the unsung heroes that quietly step in and help travelers in distress every day - Wow! There's indeed a place waiting for you in heaven.
Oh, and I now love the HGI Mestre even more.
Roadboy's Travels © 2013